Terms and Conditions
These Terms and Conditions govern your use of Wildies and form a binding agreement between us and every player who registers an account. By accessing our platform you confirm that you accept these terms in full. We reserve the right to amend this agreement periodically, and continued use of our services after changes are published constitutes acceptance of the revised terms.
We operate under Curaçao license 8048/JAZ, and our services are provided in accordance with the regulatory framework attached to that licence. Players must be aged 18 or over to register. Where local laws impose a higher age threshold, that higher threshold applies and it is your responsibility to confirm your eligibility before creating an account.
1. General information and legal agreement
This document sets out the rules that apply to every account holder using our platform. We ask that you read it carefully before depositing funds or placing any wager.
Use of our services implies acceptance of these terms alongside our Privacy Policy and Responsible Gambling Policy. These documents work together and should be read as a single set of obligations. We may update individual clauses to reflect regulatory changes, payment provider requirements, or operational improvements, and we will post updated versions on our platform with a revised effective date.
Players who disagree with any clause should discontinue use of our services. Continued account activity after an update is treated as acceptance of the amended terms.
2. Account opening and eligibility
We require each player to register only one account. Multiple accounts belonging to the same individual will be treated as a breach of these terms.
Eligibility depends on age, jurisdiction, and legal capacity to enter a binding contract. Our platform is not available to individuals residing in restricted territories, and we reserve the right to decline registration where local law prevents us from offering services. Account details provided at registration must be accurate, current, and belong to the person opening the account.
Players found to have registered using false information may have their account suspended pending further review. This applies regardless of account balance or deposit history.
3. KYC and identity verification
All players must complete identity verification before withdrawals are processed. This is a standard requirement under our licensing obligations and anti-fraud procedures.
Verification typically requires a government-issued identity document, proof of address dated within the last three months, and in some cases a payment method confirmation. We may request additional documentation at any stage of the account lifecycle, not only at withdrawal, particularly where account activity appears unusual. Failure to provide requested documents within a reasonable period may result in withdrawal delays or account restrictions.
Players retain the right to query why specific documentation has been requested through our support channels. We aim to process verification submissions promptly once complete documents are received.
4. Account security and password confidentiality
Account holders are responsible for keeping login credentials confidential. Sharing access with third parties is not permitted under these terms.
Your password, security questions, and any two-factor authentication method must not be disclosed to anyone else, including friends or family members. We treat all activity conducted through a verified login as authorised by the account holder, regardless of who actually performed the action. Players should notify us immediately if they suspect unauthorised access to their account.
We are not liable for losses arising from compromised credentials where reasonable security practices were not followed by the player. This includes weak passwords, reused credentials, or devices accessed by unauthorised individuals.
5. Deposits and account funding
Deposits must be made using payment methods registered in the player's own name. Third-party deposits are not accepted under any circumstances.
Minimum and maximum deposit limits apply depending on the payment method selected, and these figures are displayed within the cashier section before a transaction is confirmed. All deposits are processed in pounds sterling unless otherwise stated. Processing times vary by payment provider, and we are not responsible for delays caused by banks or external payment processors.
Players retain the right to view full transaction history within their account dashboard at any time.
6. Withdrawal procedures and verification
Withdrawal requests are processed once identity verification has been completed and account activity has been reviewed. This is a standard safeguard rather than an indication of suspicion.
We reserve the right to request additional verification before releasing withdrawal funds, particularly where deposit and withdrawal patterns suggest irregular activity. Withdrawals are typically paid out using the same method used for deposit, where this is technically possible, in accordance with anti-fraud best practice. Processing timeframes depend on the selected payment method and may range from a few hours to several business days.
Players who dispute a withdrawal decision may raise the matter with our support team. We will review the account history and respond with a clear explanation.
7. Bonus rules and wagering requirements
Bonus offers are subject to individual terms displayed alongside each promotion. Wagering requirements must be completed before associated winnings become eligible for withdrawal.
We calculate wagering contributions differently depending on game type, and certain titles may contribute at a reduced rate or be excluded entirely. Bonus funds and any related winnings may be removed from an account where we identify bonus abuse, including the use of betting patterns designed to minimise risk while meeting wagering thresholds artificially.
- Bonus terms are specific to each promotion
- Wagering contribution rates vary by game category
- Unused bonus funds may expire after a stated period
Players should read the specific terms attached to a promotion before opting in, as general rules alone may not cover every scenario.
8. Inactive and dormant accounts
Accounts with no login activity for twelve consecutive months are classified as dormant. A maintenance fee may apply to dormant accounts holding a balance, as outlined within our account policy.
We will attempt to notify players by email before any dormant account fee is applied, where contact details on file remain valid. Players can reactivate a dormant account simply by logging in and, where required, completing any outstanding verification steps. Funds in dormant accounts are not forfeited but may be reduced over time by applicable maintenance charges.
Players who believe their account was incorrectly marked dormant may contact support for a manual review.
9. Game fairness and RNG systems
All games offered through our platform use random number generator technology that is independently tested for fairness. We do not manipulate outcomes in favour of, or against, any individual player.
Game results are determined by certified RNG software supplied by licensed game studios, not by our platform directly. Return-to-player percentages are published where available and reflect theoretical long-term averages rather than guaranteed short-term outcomes. We make no representation that any individual session will produce a positive result.
Disputes regarding specific game outcomes can be raised with our support team, who will review session logs where technically available.
10. Prohibited conduct and fraudulent activity
Players must not engage in conduct that undermines the integrity of our platform. This includes, without limitation, collusion between accounts, exploitation of software errors, chargeback fraud, use of automated betting tools, and attempts to circumvent self-exclusion or geographic restrictions.
We treat the use of multiple accounts to claim duplicate bonuses as a serious breach, as is any deliberate attempt to disguise the true identity or location of an account holder through VPN use or falsified documentation. Where fraudulent activity is suspected, we reserve the right to suspend the account immediately, withhold pending withdrawals, void associated winnings, and report findings to relevant payment providers or regulatory bodies where legally required.
Players engaging in prohibited conduct forfeit any claim to bonus funds or related winnings generated through that conduct. This applies retroactively where fraudulent intent is established following a completed investigation, and we may permanently close accounts involved in confirmed cases of abuse.
Any attempt to defraud our platform, other players, or payment partners will result in permanent account closure. We maintain internal records of such cases in accordance with our regulatory obligations and may share relevant information with licensing authorities, financial institutions, or law enforcement where circumstances require it.
11. Responsible gambling and self-exclusion
We provide tools that allow players to manage their gambling activity, including deposit limits, time-out periods, and self-exclusion options. These tools can be accessed through account settings at any time.
Self-exclusion requests are honoured for the period selected by the player and cannot be reversed before that period ends, even at the player's own request. Deposit limits take effect immediately once confirmed, while any increase to an existing limit is subject to a cooling-off period before becoming active. Players showing signs of harmful gambling behaviour are encouraged to make use of these controls.
Further support is available through BeGambleAware and GamCare, both of which operate independently of our platform. The national gambling helpline is available on 0808 8020 133 for anyone who needs to talk to someone directly.
12. Complaints and dispute resolution
Players with a complaint should contact our support team in the first instance. We aim to acknowledge complaints promptly and provide a substantive response within a reasonable timeframe.
Where a complaint cannot be resolved internally to the player's satisfaction, it may be escalated to an independent dispute resolution service in accordance with our licensing requirements. We will provide details of the relevant service upon request once internal complaint procedures have been exhausted. Players are encouraged to retain copies of relevant correspondence throughout the process.
We do not guarantee a particular outcome in any dispute, only a fair and transparent review of the circumstances presented.
13. Intellectual property rights
All content on our platform, including logos, graphics, game interfaces, and written material, remains the property of Wildies or our licensed content partners. Players are granted a limited, non-transferable licence to use this content solely for personal entertainment purposes.
Reproduction, redistribution, or commercial use of any platform content without prior written permission is not permitted. This includes screenshots or recordings used for promotional purposes outside of our affiliate programme. Unauthorised use of our branding or game assets may result in legal action where appropriate.
14. Anti-money laundering policy
We maintain anti-money laundering procedures designed to detect and prevent the use of our platform for illicit financial activity. These procedures apply to every account regardless of deposit size or transaction frequency.
Source of funds checks may be requested where deposit or withdrawal patterns appear inconsistent with a player's stated income or account history. We reserve the right to delay or decline transactions pending the outcome of these checks, and accounts may be temporarily frozen while verification is completed. Cooperation with such requests is mandatory, and refusal to provide requested evidence may result in indefinite account suspension and withheld funds.
Where activity is identified that raises genuine suspicion of money laundering, we are obligated to report findings to the appropriate financial intelligence authorities. This obligation exists independently of any ongoing relationship with the player and takes precedence over standard account service levels.
Players should be aware that structuring deposits or withdrawals to avoid verification thresholds is treated as an AML red flag in itself, regardless of the underlying source of funds.
15. Voluntary account closure
Players may close their account at any time by contacting our support team. Requests are typically processed within a short timeframe once identity has been confirmed.
Any available balance will be returned using an approved withdrawal method, subject to standard verification checks. Bonus funds forfeited upon closure are not refundable, and wagering requirements already in progress will lapse. Players wishing to close an account for gambling-related concerns should consider self-exclusion instead, as this offers additional safeguards against re-registration.
Reopening a closed account, where permitted, may require renewed verification regardless of prior account history.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our operating licence under Curaçao license 8048/JAZ. Any dispute arising from use of our platform will be interpreted in accordance with that legal framework in the first instance.
Where local consumer protection law in the player's country of residence provides additional rights that cannot be waived by contract, those rights remain unaffected by this clause. Players are encouraged to seek independent legal advice if uncertain how these terms interact with protections available in their jurisdiction.
Nothing in this section is intended to exclude liability that cannot lawfully be excluded under applicable law.
Responsible gambling notice
Our services are intended for players aged 18 and over only. Gambling should be treated as entertainment, not as a way to make money, and we encourage all players to set limits that suit their personal circumstances. If gambling is causing concern for you or someone close to you, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, as well as through GamCare and BeGambleAware.