Wildies Privacy Policy

1. Nature and scope of personal data collected

When you register with us, we collect a defined set of personal data to open and manage your account properly. This isn't an open-ended exercise. We only gather what's needed to run a secure, compliant gaming platform.

Identification details, including full name, date of birth and residential address
Contact information such as telephone number and postal address
Financial and payment data, including deposit and withdrawal records
Technical and device data, such as IP address, browser type and device identifiers
Account activity, including gameplay history, wagering patterns and transaction logs
Verification documents submitted during our identity checks

Some of this data is collected directly from you during registration or account verification. Other data is generated automatically as you use our platform, through cookies, session logs and payment processing systems. We process all of it in accordance with GDPR and applicable United Kingdom data protection law.

2. Purposes and objectives of data processing

To provide you with a functioning, secure gaming account, we need to process your personal data for several distinct reasons. Each purpose is tied to a specific operational or legal requirement.

Account creation, verification and ongoing account management
Processing deposits, withdrawals and other financial transactions
Meeting anti-money laundering and know-your-customer obligations
Detecting and preventing fraud, abuse or unauthorised access
Delivering customer support and resolving account queries
Sending account-related communications, including transactional notices
Complying with licensing, audit and regulatory reporting requirements

We do not process your data for purposes beyond what's stated here without first establishing a lawful basis. Where we rely on your consent, such as for optional marketing communications, you can withdraw that consent at any time through your account settings.

3. Security measures and technical integrity

We maintain strict technical and organisational measures to protect your personal data from loss, misuse or unauthorised access. This includes encryption of sensitive data in transit, restricted internal access controls, and regular security reviews of our systems. Payment information is handled through processors that meet recognised industry security standards. No system is entirely without risk, and we continuously assess our infrastructure to reduce exposure as threats evolve.

Under GDPR, any sharing of your personal data must be justified, limited and documented. We do not sell your information to third parties under any circumstances. Where sharing does occur, it's restricted to parties who need the data to help us operate our platform or meet legal obligations.

Payment processors and banking partners for transaction handling
Identity verification and anti-fraud service providers
Regulatory bodies and licensing authorities where legally required
IT infrastructure and hosting providers supporting our platform
Law enforcement agencies in response to valid legal requests

Each third party we work with is bound by contractual obligations to protect your data and process it only for the agreed purpose. We review these arrangements periodically to confirm they remain compliant with our standards.

Every time you visit our platform, small data files known as cookies are placed on your device. These help us recognise returning players, remember account preferences and keep your session secure. Some cookies are essential for the platform to function; others support analytics or personalisation.

You can manage cookie preferences through your browser settings at any time, including disabling non-essential cookies. Doing so may affect certain features of the platform, such as saved preferences or personalised content. We do not use cookies to collect information beyond what's described in this policy.

6. Data retention period

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Financial and identity verification records are typically retained for a minimum period required under anti-money laundering law, even after account closure. Once retention periods expire, data is securely deleted or anonymised.

7. User rights over their data

Your data belongs to you, and GDPR grants you a defined set of rights regarding how it's processed. We take requests relating to these rights seriously and respond within the timeframes required by law.

The right to access the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure, subject to legal retention obligations
The right to object to certain types of processing
The right to data portability in a structured, commonly used format

To exercise any of these rights, you can contact our support team through the channels available in your account. We may need to verify your identity before actioning certain requests, particularly those involving financial or verification records.

8. International data transfers

As required by United Kingdom law and GDPR, any transfer of your personal data outside the UK or European Economic Area is subject to appropriate safeguards. This applies where our service providers or infrastructure are located in other jurisdictions.

Where such transfers occur, we rely on mechanisms such as standard contractual clauses or equivalent safeguards recognised under applicable data protection frameworks. Our company is registered in Curaçao under licence number 8048/JAZ, and our processing activities are structured to meet both our licensing obligations and GDPR requirements for players based in the United Kingdom.

9. Privacy policy updates

We want to be clear about how changes to this policy are communicated. From time to time, we may update this policy to reflect changes in law, regulatory guidance or our own operational practices. Material changes will be notified to you through your account or at the point of login, and continued use of our platform after such changes constitutes acceptance of the updated terms.

10. Contact information

Questions about this policy, or requests relating to your personal data, can be directed to our customer support team. Our support channels are accessible directly through your account, and our team is trained to handle data protection enquiries in line with GDPR and our licensing obligations under Curaçao licence 8048/JAZ.

We aim to respond to all data-related requests promptly and within the timeframes set out under applicable law. Where a request requires additional verification, we will let you know what's needed to proceed.

Responsible gambling

We're committed to promoting safe and responsible play. If gambling stops being enjoyable or starts affecting your daily life, support is available. In the United Kingdom, you can contact the National Gambling Helpline on 0808 8020 133 for free, confidential advice.

Our platform is intended for use by individuals aged 18 and over only. Please gamble responsibly.

Wildies Privacy Policy